Maintenance Instructions
Tenant agrees to follow the maintenance instructions, and understands they prevail unless they receive notification from Landlord and/or Landlord’s Agent.
All non-emergency requests must be submitted in writing.
Please send us an email at maintenance@clbostonhomes.com or login to your tenant portal and Request Maintenance. If you’ve forgotten your login information you may send a request via email to help@clbostonhomes.com.
Before requesting maintenance...
Check to see if you can determine the cause of the problem you are experiencing, unless you have an emergency such as those listed below. Read examples of various problems listed below. Read these examples carefully.
Emergency?
Determine if it is an emergency or a non-emergency item.
Emergencies causing immediate danger such as fire call 911
Emergencies involving gas call the gas company and if necessary, 911
Emergencies involving IMMEDIATE electrical danger, call the utility service.
Non-working heat and water leak are NOT an emergency – However, this is a PRIORITY and URGENT item and CL Boston Property Management will make it a priority with vendors to have the heat working as soon as possible and water leak to be repaired as soon as possible.
No air-conditioning, non-working dishwasher, sprinklers, etc. are NOT emergencies but will be repaired as quickly as possible.
Appliances not working is NOT emergency. Please troubleshoot first before dispatching a vendor.
Emergencies - There are Few Emergencies
Definition of an emergency: a life-threatening situation such as a fire, flood and/or uncontrollable water, electrical problem, smell of gas, etc
True Emergencies
When there are life threatening situations. Call 911 immediately.
Emergencies causing immediate danger such as fire call 911
Emergencies involving gas call the gas company and if necessary, 911
Emergencies involving IMMEDIATE electrical danger, call the utility service.
Not an Emergency
When it is not life threatening such as, a dishwasher that is in need of repair or replacement or disposal that is in need of repair or replacement.
Non-working heat and water leak are NOT an emergency – However, this is a PRIORITY and URGENT item and CL Boston Property Management will make it a priority with vendors to have the heat working as soon as possible and water leak to be repaired as soon as possible.
No air-conditioning, non-working dishwasher, sprinklers, etc. are NOT emergencies but will be repaired as quickly as possible.
Appliance not working is NOT emergency. Please troubleshoot first before dispatching a vendor.
You can email maintenance@clbostonhomes.com, or enter a request via the tenant Portal or text us at (617) 932-7543. Please provide up to date contact telephone numbers and list time slots that you are available.
For non-emergency:
Non-emergency repair requests must be received in writing via text or email. We will schedule accordingly.